Delete Your Account

You can delete your FamCard account and personal data at any time. There are two ways to do it, whether or not you still have the app installed.

Option 1: In the app

Open the FamCard app, go to Settings, and choose "Delete my account". This is self-serve and takes effect immediately — no support request needed.

Option 2: Without the app

If you no longer have FamCard installed, email famcard@onlinesh.org from the email address on your account, with the subject "Delete my account". We'll confirm your identity and complete the deletion within 30 days.

What gets deleted

We permanently remove your identifying information — email, password, Google identity, display name, and profile photo — within 30 days of a deletion request. Because FamCard is a shared ledger, spends and repayments you were part of remain visible to the other family members you shared them with (so their own balances stay accurate), but are shown as coming from a "Deleted User" with no way to trace them back to you.

If you currently own a card other family members use, contact us first (using either option above) so we can help transfer it — deleting your account would otherwise leave that card's repayments impossible for anyone to confirm.

See our Privacy Policy for the full details on what we collect and how long we keep it.